Refund policy

RETURN AND REFUND POLICY

We want you to be completely satisfied with your Sipcraft purchase.

Because Sipcraft syrups are food products, we generally cannot accept returns of opened or used products. If your order arrives damaged, defective, incorrect, or otherwise has a product or delivery issue, please contact us within 30 days of delivery at cocktailkitsllc@gmail.com.

Please include your order number and a brief description of the issue. Photos of damaged or incorrect items may be requested to help us resolve your claim.

When appropriate, we may offer a replacement, refund, or other resolution. Approved refunds will be issued to the original form of payment. Processing times may vary depending on your payment provider.

Please do not return a product without first contacting us for instructions.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at cocktailkitsllc@gmail.com. We will make every effort to accommodate cancellation requests, but orders that have already entered fulfillment or shipped may no longer be canceled.

Questions about returns, refunds, damaged products, or order cancellations may be sent to cocktailkitsllc@gmail.com.